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GENERAL QUESTIONS

For general questions or inquires please review our FAQs or fill out our general inquiry form below.

Ask us clay product or project questions.
In order to serve you as quickly as possible, please provide the information below. If this is an issue with one of our products, please include a full description of the issue, lot number, place of purchase, and date of purchase within your message. Please note our customer service hours are Monday – Thursday 7 am – 4 pm CST. *please allow 24-48 hours for response. If sending outside of the customer service hours the 24 -48 hours will start on the next business day.

*** Please mark [email protected] and [email protected] as safe senders so that you will receive our emails without issue.

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WEB ORDERS/ RETURNS

For web orders or returns please email us at [email protected].
Normal order processing can take 1-3 business days (Monday – Thursday).

CUSTOMER SERVICE HOURS

Monday – Thursday 7 am – 4 pm CST *please allow 24 - 48 hours for response

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