We’re Here To Help
We’re happy to assist you with all of your clay crafting needs. We have answered the most popular questions below in the FAQ section. But, if you can’t find what you are looking for, fill out the form below and one of our friendly associates will get back to you shortly.
ORDER CHANGES / MODIFICATIONS / CANCELLATIONS
Polyform Products begins to process your order immediately after you click the SUBMIT ORDER button. Because of our system processes, we are unable to change or cancel an order once it is submitted.
Currently, we do not ship to U.S. Territories, APO/FPO, PO boxes, Canada or other international addresses.
Normal order processing can take 1-3 business days (Monday – Thursday). Orders received after noon CST on Thursday will be processed the following Monday morning.
For standard ground delivery, you can expect delivery within 6-10 business days from your order date (business days are Monday – Thursday, excluding Holidays). Standard Shipping combines the capabilities of Fed Ex, DHL and USPS, delivering packages to you more efficiently. Fed Ex will deliver your package to your local post office, where your postal carrier will make the final delivery to your door or mailbox. You’ll receive an email with tracking information when your order is shipped.
All orders over $20.00 qualify for Free Standard Shipping.
Orders qualifying for FREE shipping promotions are shipped via our Standard Ground Shipping service only. FREE or discounted shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii and PO Boxes.
Orders are accepted with the understanding that stock is available at the time the order is placed. In some instances, limited availability may prevent us from shipping the quantity you requested. In the event that this occurs, you will receive an email if the status changes on any of the product within your order.
We may ship your order to you in multiple boxes depending on the order size and item size.
Safety and environmental stewardship are responsibilities that we take very seriously at Polyform. We are proactive in keeping up to date on the latest safety regulations, and strive to provide the highest quality products with safety as our number one priority.
- Wheat Free
- Nut Free
- Gluten Free
- Latex Free
- Sulfur Free
- Dairy Free
- Never Tested on Animals
Safety Data Sheets (SDS):
Model Air – Air Dry Modeling Clay
Model Air – Air Porcelain Clay