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In order to serve you as quickly as possible, please provide the information below. If this is an issue with one of our products, please include a full description of the issue, lot number, place of purchase, and date of purchase within your message. Please note our customer service hours are Monday – Thursday 7 am – 4 pm CST. *please allow 24-48 hours for response. If sending outside of the customer service hours the 24 -48 hours will start on the next business day.